Shipping and returns
At Cool Krazy Crafts, we want you to love your handmade wreaths and wooden crafts. Here's everything you need to know about our shipping process and what to do if you need to make a return or exchange.
Quick shipping, crafted with care
We pride ourselves on getting your beautiful crafts to you swiftly. Most orders ship within 24 hours of placement. For custom orders, please allow 3 to 5 days for crafting and shipping. We ensure each item is carefully packaged so it arrives ready to adorn your home.
Transparent shipping costs
Shipping costs are calculated based on the weight of your order and your zip code. This ensures you pay a fair price for delivery, no matter where you are in the United States. You can view the exact shipping cost at checkout before finalizing your purchase.
Easy exchanges for your peace of mind
Your satisfaction is our priority. If you're not completely happy with your handmade wreath or wooden craft, we offer exchanges for a product of equal or lesser value. Please note that the customer will be responsible for the return shipping costs. To initiate an exchange, please contact us at sandijones777@gmail.com or 602-703-4383
Damaged items? We've got you covered
While we pack every item with the utmost care, sometimes accidents happen during transit. If your craft arrives damaged, please return it to us for a replacement or repair. Contact our customer service team immediately upon discovery of damage at sandijones777@gmail.com or 602-703-4383 for assistance.